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COVID-19 update

COVID19 online shopping onlyTo keep our community, staff and ourselves as safe as possible, we follow (and try to anticipate) national and WHO guidelines. Welcome to the upside down.

Our store has been closed to the public for over 2 weeks now, and we are working online only
at the moment. That means we might not be able to pick up our store phone.
The Sucker Punch webshop is 100% operational, so you can order online. We ship with UPS and Bpost. They are super strict on safety for their staff and every person they service along the way.

You can expect the same online service and online as you have know for 9 years now. We go out of our way to help you with and on your roller skates.
We try our best, and ask your understanding while COVID-19 influences our way of operating on a daily basis.

If you have been thinking about upgrading your skates, the time is now. You will not miss a practice while we put new plates under your boots, or while your skates are torn to pieces and we assemble you a new pair. Get in touch for advise on skates, protective gear and sizing.

Contact us with any questions, requests or concerns through mail, facebook or instagram. As always, we are available for all inquiries and advice.

We thank you VERY much for supporting our small business through this confusing time. Stay safe, keep social distance, help flattent the curve and save summer <3

Miyagi & Maarten

 


Ordering

Our online store is fully operational. Maarten or Miyagi (not both at the same time, social distancing yo!) is in store to process your order - taking all safety measures into account. In stock orders are packed up right away and UPS picks up orders on a daily basis. Items that are out of stock, are being shipped in for you and then shipped to you asap. 

If you are not in a hurry, we can also keep your order at the shop until the situation eases a bit. That means we can keep it reserved for you to pick up once that is safely possible again, or we can keep your packaged order aside until you want us to ship it for you.

When you choose the option 'pick up in store', we will keep your order aside until the time we can welcome you in our store again. Our physical store will open when it is deemed safe to do so. For you and for us.

If you know you'll need something soon (but not right now), consider purchasing a gift voucher. We are struggling hard in these times, and it is a wonderful way of keeping us in business (so we can pay rent, for example) and you can use the voucher at any later time for anything in store.
We also have a bunch of shirts for sale that are easy to ship and help you support our store.


Returns & exchanges

In case you want to return an item, contact us per mail and definitely wait for our GO before shipping anything back.
We extend the time during which you can return or exchange an item. So don't worry about shipping something back asap. We'll do anything to facilitate your situation in a safe way.


Out of stock items

Due to COVID-19, some manufacturers had to close their production facilities earlier this year (Asia), or today (Europe and other parts of the world). This has an impact on the stock we hold in store. We have stocked up a lot over the last few months, following closely what manufacturers would be impacted on what level. But to be fair, no one planned for this virus to have such a massive impact on the whole world. We try to keep up with what's in store and what runs out, and - obviously - we'll contact you if there's an issue with your order.

Whatever is in stock at our suppliers, can be ordered in now, and we'll get it to you asap.
But know that some manufacturers and suppliers are not able to produce or ship items right now, so we can not restock all the items we normally would.

Get in touch if you have specific things you are looking for, and we will check for you and communicate super transparent (as we always do) about the situation as is.

 

-- update Friday 27 March 2019


Shipping

Some destinations are no longer being serviced. We try to update our shipping options as much as we can, but changes are happening not only daily, but hourly. As soon as we receive an order that can not be shipped at this time, we will get in touch with you. You will get the option to keep your order and we will ship it when it is possible again, to swap it into a gift voucher to purchase something at our store at a later time, or you can cancel and we will refund your order.

UPS

COVID-19 Shipping information

UPS is our standard shipping partner for packages throughout Europe. They are running operations as normal as possible in this situation. Some Pick Up Points are closed, but not all. You can check your preferred pick up point right here. Feel free to inform us about your preferred UPS Pick Up Point. 
We do advise to choose for a delivery to a location someone will be present. This is the most secure option to receive your package without any issues as the situation changes daily.

  • Do use the My Choice option from UPS, which allows you to reroute (in some countries and regions) and add remarks to your package.
  • Please provide a phone number, as it gives the delivery person the chance to call you when no one answers the door, instead of taking the package with them and shipping it right back to us. 
  • Keep a close eye on the tracking link you receive. In case of any deviation of the normal trajectory or when it says the package will be returned to sender, contact us! Maybe we can help reroute the package for you or make other arrangements for delivery


Italy
The following areas can not be serviced right now: 04022, 40059, 64030, 64031, 64033, 64034, 64035, 65010, 83031, 84030, 84035, 84036, 86016, 86077, 86079, 87038, 87054, 87056, 87060, 88842, 89064, 89822, 90030, 91018, 94011.
Deliveries are delayed in the following regions: Modena (41010-41059, 41121-41126), Genua (16010-16049, 16121-16167), De Adelaar (67010-6706, 67100)


Spain
No deliveries possible in the following regions: 08700, 08710, 08711, 08712, 08788


Austria

Delays in the following areas: 5542, 5611, 5612, 5630, 5632, 5645, 6553, 6555, 6561, 6563, 6580, 6754, 6762, 6763, 6767, 6888, 9844


France
Delays in the following areas: 07110-07120, 07140-07190, 07310-07330, 07380-07409, 07440-07470, 07510, 07630-07660, 26150-26190, 26220-2630, 26310, 26340, 26410-26470, 26510, 26560-26570, 26620, 26730-26740
Customers will be notified by telephone if a delivery cannot take place (by UPS)


Portugal

No deliveries in the following areas: 3880000-3880999 and 3885000-3885999

Cyprus
No deliveries possible at the moment

BPost

Bpost is the carrier we use for small shipments (envelopes) and special packages. If you prefer for us to ship regular packages with Bpost (National postal service), please get in touch as we'll make you an estimate/order accordingly.

BPost let us know they will no longer ship outside of Europe.

We can ship packages to the following destinations: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Polen, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway.

! France: Most post offices and collection points in France are closed. Therefore, we can only ship parcels for home delivery in France. If the recipient does not appear to be at home, the package will still be taken to a post office that is still open. Packages that were already on their way to a point that has been closed in the meantime, will be stored safely and will be distributed when the activities are restarted.

Belgium: You can check here if a pick up point or parcel delivery box is open.