Contact and FAQ

Here are a bunch of questions a lot of people ask us, you might find the answer you're looking for right below!
For anything else, or more, you can contact us through the message form on the right. Below that form, you will find other useful information pages as well.

 

Are you wondering where you can find us? This link takes you to a page with all the details!

1 Ordering on our website
1.1 Do you have any promotions going on?

Why yes! You can find our current promotions, last items/sizes and permanent discounts right here.
If you're looking for a discount code, check in with us about league sponsorship

1.2 How do I choose skates, wheels, plates or protection? What is my size?

Aaaah, there are so many options! We invite you to go through our informative pages about sizing, choosing boots, skates, wheels, protection, how to heat mold your skates and so on. If you have more questions, you can always send us a message by filling out the form on the right of this page.

1.3 Can I track my order?

Yes, you can! You should receive a tracking link per email as most orders are shipped with UPS. When logging into your account on our website, you should also find the tracking link with your order
Orders with only small items, such as laces, a mouthguard, small hardware... are shipped per regular mail and do not have a tracking number.

1.4 Oops! My shipping address is not correct, what should I do?

Get in touch with us ASAP so we can change it. Once your order is picked up for shipping, there is nothing we can do to alter the address.
If you chose to collect your order at a UPS pick up point, one will be chosen near your shipping address.

1.5 What if something does not fit or I changed my mind?

You can return and/or exchange unused items! Please read more about the specifics, requirements and limitations right here.
As a quick reminder, make sure you try your skates or protection on carpet so you can avoid any and all traces of use.

1.6 My order delivery takes longer than I expected. What's up?

We process orders as soon as we can. But don't forget, we are a hard working derby owned shop and no Amazon/Zalando/Bol.com. This means we can only ship during business hours (weekdays until 18h) and overnight shipment is not a standard. 
So expect a couple of business days before your order arrives. From time to time, ordered items are not in stock and thus your order gets a couple of days delay.
And while it is unusual, some items are even in backorder at our supplier, so it takes longer to deliver. This might be the case with special sizes or special models or US handmade roller skates.
You can also find information about backorders and shipping right here

2 Gear details
2.1 Is the price of wheels for 4 or 8 wheels?

All the wheels on our website are priced per set of 4. That means you need to set the quantity to 2 sets to put wheels on both your skates.
This allows you to combine different hardnesses or colors of wheels as you please.
-- Go to the wheel page.

2.2 If I purchase bearings, how many do I get?

Our bearings are sold per 16. So when you get a set of bearings, you get 2 for each wheel of your complete skate setup.
We might have some single bearings available, that is clearly mentioned in the product title and on the product page.
-- Check out the bearings.

3 About Sucker Punch Skate Shop
3.1 Can I come by with my skates to (re)mount them?

Sure thing, it is our specialty! Just know that it takes some time, so don't delay coming in until 15 minutes before closing time :) If you are coming over on a Saturday, we advise you to come as early as possible.
We can not always guarantee mounting while you are waiting, as we might have a queue or we might be busy in the shop (especially on Saturdays). Contact us before to be sure.

 

3.2 Who the heck are you?

We are completely derby owned and operated, one of the few roller derby dedicated shops in Europe (and even in the world) run that way!

We are Maarten and Miyagi *wave* and we run Sucker Punch Skate Shop, with the help of friends who skate roller derby and skate parks.
Everyone who responds to your emails, who lets you fit skates in the shop and who you meet at events, loves putting wheels under their feet.

3.3 I would like to visit your shop, where is it?

Hi! You are always welcome to come try anything on and talk derby at our shop in Belgium.
This is the address: Sucker Punch Skate Shop, Reep 24, 9000 Gent, Belgium.

If that is a bit too far for you, we would love to meet you at an event! We travel all over Europe to meet skaters face to face for consultation, gear/derby talk, fittings, workshops and so on.
Here you'll find where we're heading next: Where are we?

While our schedule fills up fast, don't hesitate to invite us to your event or an event you're attending! Just message us the details and we'll talk.

3.4 Do I need to make an appointment?

No, just drop by the store during our opening hours and we'll be happy to help. If you are looking for a specific item or size, you can contact us before your visit so we can make sure we have it here before you make the drive.
Another thing to keep in mind is that fitting skates takes some time. Easily plan 45 minutes to twice that time in your day and within our opening hours.

4 I'm a beginner! Help me!
4.1 Oh my god, where do I even begin?

Entering the Roller Derby Jungle can be quite overwhelming. There is a lot of different information going around and as you can see, we offer a lot of different pieces of equipment in all models, sizes and price ranges.
This page should help you get on the road to choosing your first Roller Derby kit. 
If you just want to get a package with everything included, here we also offer Starter packages with everything you need to join your first roller derby practice

Contact us
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